Terms Of Use

Terms of Use

Terms and Conditions of Use

This website (herein the “Site”) make available specific information on Atrium hotels, named Atrium Platinum Hotel, Atrium Palace Hotel and Atrium Prestige Hotel, owned and managed the first by PRESIDENTIAL S.A., with Τax ID Number 998777502 (Tax Office of Rhodes) and the second and the third (hotel) by AITHRION PALACE S.A, with Τax ID Number 094215404 (Tax Office of Rhodes).

You can contact our main office for any information or request:



Main Office: Ixia Bay
85100 Rhodes  – Greece
Tel.: +30 22410 44901
Fax: +30 22410 44900
Email: [email protected]

This Site, and the services of each of its modules, are offered exclusively by Atrium Hotels and its various third party providers and distributors. The offer of such goods and services is conditioned on the user’s acceptance of the terms and conditions and notices set forth herein and on other pages of the Site (collectively the “Terms”). Please read these Terms of Use carefully before you start to use our site, as these will apply to your use of our site.

By accessing using, viewing, transmitting, caching or storing this site or any of its services, functions or contents, you shall be deemed to have agreed to each and all the terms, conditions, and notices in this site (“agreement”) without modification. if you do not agree, please do not use this website.

Note that: all information provided by you in connection with your use of our site shall be true and accurate and may be relied upon by us as such.


Other binding terms

These Terms of Use refer to the following additional terms and conditions, which also apply to your use of our site and are incorporated into these Terms of Use:

Our Privacy and Cookie Policy, which sets out the terms upon which we process and use any personal data we collect from you, or that you provide to us.  By using our site, you consent to such processing and use.


Use of Site.

Our site is made available free of charge.

The services of this Site are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using this Site, you represent that you are of sufficient legal age to use this Site and to create binding legal obligations for any liability you may incur as a result of the use of this Site. You also warrant that You are legally authorized to make the travel reservations and purchases for either yourself or for another person for whom you are authorized to act.

You may only use this Site to make legitimate reservations or purchases on behalf of yourself or others and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand, or any reservation that is intended for resale.

This Site is to be used by you for your personal use only. Commercial uses of this Site are strictly prohibited unless prior written consent from Atrium Hotels has been granted.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.  Access to our site is permitted on a temporary basis.  We may suspend, withdraw, discontinue or change all or any part of our site without notice.  We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to access our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and that they comply with them.

You agree that you will not use this Site for chain letters, junk mail, “spamming”, solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.

You agree that You will not through any means interfere or attempt to interfere with the proper functioning of the Site.

You agree not to use our site or transmit any information or communications to or through our site in a manner that violates any domestic, European or international law or is (or is intended to be) fraudulent or abusive.  All information or communications transmitted to or through our site must not: contain any defamatory, libelous or obscene material, as determined by us; infringe upon the rights of any third party;

We and our affiliates may cancel or modify any transaction (or any part thereof) where it appears that you have engaged in fraudulent or inappropriate activity or where it appears that the transaction contains or resulted from a mistake or error.


Data Protection Policy

Atrium Hotels respect the privacy of Users of this Site. All the necessary information regarding your Personal Data is described in our Privacy & Cookie Policy. In addition to these Terms, you agree to the policies and notices specified at the following links, which are hereby incorporated into this Agreement:

  1. The terms and conditions of Atrium Hotels Privacy Policy can be found at the following link: https://www.atriumhotels.gr/privacy-policy/
  2. The cookie policy for this website can be found at the following link: https://www.atriumhotels.gr/cookies-policy/

By reading these policies you will be fully informed about the processing of personal data Atrium Hotels collects at this Site.


Intellectual Property Rights

This Site contains and references trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of Atrium Hotels and other parties. No license or right to or in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Atrium Hotels and other parties is granted to or conferred upon you.

No material from the Site may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the Site on any other internet, intranet, web or other site or computer environment is prohibited. You may not utilize framing techniques to frame any Atrium Hotels trademarks, logos, or other proprietary information (including images and text). You may not use any meta tags or any other “hidden text” utilizing our name, trademarks or other proprietary information.



The Trademarks and Terms are registered internationally  and are protected under existing legislation (as defined in articles 121-196 of Law 4072/2012, as in force). The trademarks, logos and service marks and trade dress displayed on this Site (collectively, the “Trademarks”) are registered Trademarks of Αtrium Hotels. Any reproduction or use of any of the contents of this Site without the express written consent of Atrium Hotels is prohibited. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the written permission of Atrium Hotels, a subsidiary or affiliate thereof or such other party that may own the Trademarks.



This Site, including each of its modules, is the copyrighted property of Atrium Hotels and its various third party providers and distributors. This Site and the content provided on this Site may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the written permission of Atrium Hotels, except that you may download, display and print one copy of the materials presented on this Site on a single computer for your personal, non-commercial use only. Unauthorized use of this Site and the materials contained on this Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is strictly prohibited.


Reservation Policy

Pre-booking Services

The online Pre-booking services are for information purposes only, and their sole destination is to offer the user the possibility of checking the availability of a room in Atrium Hotels.

Online Booking Services

Our online Booking Services are powered by WebHotelier Technologies Limited, Mnasiadou Street number 9 (Dimokritos Building, Office 16), 1065 Nicosia, Cyprus

The purpose of the Online Booking services is for the reservation of a room in Atrium Hotels. The use of these services implies full and unconditional acceptance and validity of each and all the general terms and/or conditions – which are deemed to be automatically incorporated into the contract concluded with Atrium Hotels, without the need for your written transcription in the same – included in the latest version of these general terms and/or conditions.

The prices displayed on the Website are an average per night per person until a rate is selected. Τhe prices may differ regarding the desired days, room type, number of visitors and package (breakfast, half board etc).  Any meals, service or VAT and any city Tax (at the prevailing rate) are included only if specified.  A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.  Once a rate is selected on the Websites, the total amount for your requested stay shall be displayed on the reservation summary.

Please Note: New Overnight Tax of 10€ per room, per night, is applied by the Greek Government. By law, guest pays the tax directly at the Hotel’s Reception upon check out. The hotel reserves the right in the event of new taxes being imposed to introduce these in accordance with Greek law.

Procurement procedure and guarantee: At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us.  In order to make a reservation via https://atriumhotelsrhodes.reserve-online.net your credit card will be charged either whole amount or a part of the total amount of your stay at time of booking. The remaining amount is due upon check-in, arrival at hotel. We shall also have the right to require full payment in advance at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services.

No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided. The confirmation email you will receive serves as proof of your booking and the in case your credit card is declined by our bank, you will be notified and your booking we be placed on hold/conditional booking. Credit card used at time of booking must be presented upon check-in and the slip has to be signed.

IMPORTANT: We advise you to check the special payment and cancellation policy we apply in each booking category before you proceed with the booking: https://atriumhotelsrhodes.reserve-online.net

VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Termination of the contract or cancellation of the booking: The credit card is solely a means of guarantee and will be charged according to the rate plan you have selected. The cancellation policy varies according to the rate that is booked.  Please refer to the individual full rate descriptions and cancellation policy given at booking engine and specifically: https://atriumhotelsrhodes.reserve-online.net

To cancel your booking please refer to your email notification received at time of booking or in writing via email found on your booking email. In case of any dispute about the date that the company received your cancellation, it is your responsibility to prove that the cancellation form was received by the company within mentioned cancellation period and dates. You cannot withdraw or ask for refund from the hotel agreement after the service is provided.


Payment methods

The payment methods may vary according to the type of booking. The usual methods of payment are:

Payment by debit or credit card

Payment on arrival in the Hotel premises.

PLEASE NOTE: Atrium Hotels will never ask you to proceed to a booking payment via a bank account.


Changes or Cancellation by Atrium Hotels

Very occasionally we may need to cancel your Booking.  In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location of Atrium Hotels similar in standard to the preferred Hotel.

Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room through a “choose your own room” facility on the Website, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.


Check-in/ Check-out Requirements

In the interests of security (legal obligation) and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity and a valid credit or debit card which will be swiped in the presence of the card holder.  These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Unless otherwise stated on the booking confirmation, our guests may check-in at any time from 2.00 p.m. on the scheduled day of arrival.  All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel.

On the day of departure, we kindly ask all guests to vacate their rooms by 12.00 noon (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.



For any alternative dispute resolution, you may address to any greek alternative dispute authorities such as General Secretariat of Consumers of the Ministry of Development and Competitiveness (Kannigos Sq., Athens, www.efpolis.gr, tel.:1520, fax:2103843549), Ombudsman of the Consumer (www.synigoroskatanaloti.gr, Alexandras Av. 144, 114 71, Athens, tel.:2106460734, fax:2106460414.), and    the Online Dispute Resolution platform of the European Commission: https://ec.europa.eu/consumers/odr.


We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.



Dependent on your individual needs a selection of specifically designed rooms is provided at each of our hotels.

Please contact our Call Centre on +30 22410 44901 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.



Charges may apply for use of some facilities, i.e. Spa, hairdressing, scuba diving services etc. Please enquire at the Hotel for further details.

All children (a person under 18 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.

Children over the age of 14 are allowed to use our Spa facilities. Atrium Hotels has a mandatory long trousers Policy to all restaurants for all male guests (including children over the age of 12).

At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control.  We will attempt to keep all Hotel guests informed of these circumstances however this may not always be possible.  If any facility is a significant reason for your choice of Hotel, we would advise you to check directly with the Hotel in advance of arrival.



Where a Hotel has its own car park, there may be limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use.  Please contact the Hotel directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).


Hotel Events

Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break.  Please contact the Hotel directly in advance of your stay for further information.


No Smoking

Guests are not permitted to smoke in rooms or public areas.



Νo pets are allowed, service dogs upon request.


Personal Information

All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request or at https://www.atriumhotels.gr/privacy-policy/ and https://www.atriumhotels.gr/cookies-policy/


Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with Atrium Hotels procedures and/or requests with regard to conduct and respect for the property of Atrium Hotels, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of Atrium Hotels, or cause offence to other guests or our members of staff.

According to art. 8 of Law 1652/1986, the Company may deny the services to the guests at any time of their stay in Atrium Hotels, in case the guest is:

  1. Reasonably sick in a state that he might be danger to the health of the other guests,
  2. Is drunk
  3. Breaches the laws (including Law 1652/1986)
  4. Or in any case breaches the good morals

We reserve the right to refuse accommodation or services or remove you and members of your party from our property if, in our reasonable opinion, we consider these provisions to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.


Force Majeure

Atrium Hotels accept no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, and other acts, such as acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.


Links to other websites

This Site contains links to other websites that may collect personally identifiable information about you. Atrium Hotels provide such links solely as a convenience to you and for informational purposes only. When you click on one of these links, you are entering another website for which this Site has no responsibility. We encourage You to read the privacy policies of all such sites, as their policies may be materially different from Atrium Hotels’ Privacy Notice.

The inclusion of these links in no way indicates Atrium Hotel’s endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such web sites.


Website Accuracy

The Site may contain technical inaccuracies or typographical errors or omissions. Atrium Hotel is not responsible for typographical, pricing, product information, advertising or other errors. Advertised prices and available quantities are subject to change without notice. Atrium Hotels reserves the right to make changes, corrections and improvements to the Site, and to the products and programs described in such information, at any time without notice.


Mis-Communications / Lost Transactions

Atrium Hotels and any other providers of products or services related to this Site are not responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected, transmissions, messages or entries, or the security of any such communications. Further, Atrium Hotels and any other providers of products or services related to this Site are not responsible for incorrect or inaccurate entry information, whether caused by User(s) or by any of the equipment or programming associated with the Site, or by any technical or human error that may occur in the processing of any information related to the Site. Atrium Hotels and any other providers of products or services related to this Site may cancel or modify reservations where it appears that a User has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

You agree that neither Atrium Hotels nor any other providers of products or services related to this Site are responsible for any damages that may arise as a result of any travel or hotel arrangements or other orders you request or make on this Site which are not processed or accepted for any reason.


Personal Information, Credit Card Information

To the fullest extent permitted by law, you agree that neither Atrium Hotels nor any other providers of products or services related to this site are responsible or liable in any way for injury, loss or damage to your computer, or interception or use of credit card information or other personally identifiable information, related to or resulting from use of the site or any sites linked or associated with this site.

We make no warranty or representation regarding confidentiality of any communication or information transmitted on this site or any web site linked to this site to the fullest extent permitted by law. To the fullest extent permitted by law, you agree that neither Atrium Hotels, nor any other providers of products or services related to this site, are responsible for the confidentiality of any information, (including without limitation credit card information, personally identifiable information, email address, phone number, etc.), and neither Atrium Hotels, nor any other providers of products or services related to this site, are responsible for any damages that may arise from disclosure of such information.


Use of Third Party Suppliers

In order to offer the services related to this Site, and fulfill reservations or orders users place on this Site, Atrium Hotels may use third party suppliers. You acknowledge and agree that, the carriers, hotels and other suppliers providing travel or other services for  our Company may be independent contractors, and not agents or employees of Atrium Hotels. Your credit card statements for products or services purchased on this Site may refer to such third-party suppliers or their respective fulfillment vendors, rather than to us or the Property at which you may have booked a reservation.

You also agree to pay all amounts, duties, taxes, and related charges arising out of your use of this Site and of the services provided herein when due, including additional taxes and fees that may not be included in the quoted fare. You agree to comply with all rules regarding the availability of fares, products or services, including penalty fees arising from the failure of the User to comply with said rules. You understand that any violation of any supplier’s conditions of purchase may result: in cancellation of Your reservation(s) or purchase(s); in your being denied access to any flight(s), hotel(s), automobile(s), activities, or service; in your forfeiting any amount of money paid for such reservation(s) or purchase(s); you also agree to allow Atrium Hotels and each of its Properties, and other suppliers of other travel services to charge the credit card on file for the payment of penalties arising from the your failure to comply with such rules. Such payment will be collected without additional notice. You agree that you are completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this Site.

You agree that Atrium Hotels is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such third party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from the use of such suppliers to the fullest extent permitted by law. To the fullest extent permitted by law, Atrium Hotels has no liability and will not make refunds for any delay, cancellation, overbooking or other causes beyond our company’s direct control, and Atrium Hotels has no responsibility for any additional expenses resulting therefrom.


Additional Terms

Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this Site, and you herein agree to abide by such other terms and conditions.



These Terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by law, and such determination shall not affect the validity and enforceability of any other remaining provisions.



Atrium Hotels may at any time modify these Terms, and your continued use of this Site will be conditioned upon the terms and conditions in force at the time of your use. Accordingly, you agree to review these Terms periodically, and your continued access, use or posting on this Site shall be deemed your acceptance of the changed Terms.


Exclusion of warranty, disclaimer

You agree that you use the site at your own risk. The site, and any related information, contents and materials are provided on an “as is” basis without warranties of any kind to the fullest extent permitted by law. Atrium Hotels hereby disclaims to the fullest extent permitted by law, all warranties, either express or implied, including but not limited to: warranties of title or implied warranties of merchantability; fitness for a particular purpose; non-infringement; and those arising by law or from a course of dealing or usage of trade.


Limitation of liability

Atrium Hotels will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

In the event Atrium Hotels is held liable for any damages related to this site, to the fullest extent permitted by law, your sole and exclusive remedy will be limited to reimbursement of the charges for services or products paid by you.

To the fullest extent permitted by law, you hereby waive any and all rights to bring any claim or action related to this site beyond one (1) year after the first occurrence of the kind of act, event, condition or omission upon which such claim or action is based.



You agree to indemnify and hold Atrium Hotels and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party. Atrium Hotels’ failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.


Applicable Law

These General Terms & Conditions are governed by Greek law. To the fullest extent permitted by law, all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with the Site, shall be resolved individually, without resort to any form of class action.


Entire Agreement

These Terms, together with those incorporated herein or referred to herein (including, without limitation, the Atrium Hotels’ Privacy Notice) constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site.

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