11.1 Pre-booking services
Online pre-booking services are provided for information purposes and allow users to check room availability, prices, packages or other information relating to Atrium Hotels & Resorts.
Pre-booking information does not constitute a confirmed booking unless and until the booking is completed and confirmed in accordance with the applicable booking conditions.
11.2 Online booking services
Our online booking services may be powered by third-party booking engine providers, including WebHotelier Technologies Limited, Mnasiadou Street number 9, Dimokritos Building, Office 16, 1065 Nicosia, Cyprus, or other providers used from time to time.
The purpose of the online booking services is to allow users to reserve accommodation or related services at Atrium Hotels & Resorts.
Use of the online booking services implies acceptance of these Terms and the applicable booking conditions, including the rate-specific payment, deposit, cancellation and no-show terms shown during the booking process.
11.3 Prices and taxes
Prices displayed on the website or booking engine may vary depending on dates, hotel, room type, number of guests, package, board basis, availability, taxes, charges and booking conditions.
Meals, services, VAT, government-imposed charges, municipal charges, accommodation taxes, climate resilience fees or similar charges are included only where expressly stated.
Any applicable government-imposed accommodation tax, climate resilience fee, municipal tax or similar charge shall be paid by the guest in accordance with applicable Greek law, unless expressly stated otherwise during the booking process.
The hotel reserves the right to apply any new or amended taxes, duties, fees or charges in accordance with applicable law.
11.4 Payment, deposit and guarantee
At the time of booking or check-in, we may request credit-card or debit-card details and you authorize the use of that card for any sums that become due to us in connection with your booking, stay or services.
Depending on the rate and booking conditions selected, your card may be charged for the full amount or part of the total amount at the time of booking. Any remaining amount may be due upon check-in, arrival, during your stay or upon check-out, as specified in the applicable booking conditions.
We may require full or partial payment in advance for certain rates, packages, services or booking types.
No booking shall be treated as confirmed until the required details, payment, deposit, guarantee or authorization have been provided and the booking has been confirmed.
If your card is declined, payment authorization is not completed or required payment is not received, your booking may be treated as unconfirmed, placed on hold or cancelled in accordance with the applicable booking conditions.
The credit or debit card used at the time of booking may need to be presented upon check-in, and the cardholder may be required to sign the relevant payment slip or authorization.
Atrium Hotels & Resorts will never ask you to make a booking payment to an unofficial bank account. Any payment request should be verified through our official booking channels or directly with the hotel using verified contact details.
11.5 Cancellations, amendments and no-shows
Cancellation, amendment, deposit, prepayment, refund and no-show terms vary depending on the rate, package, offer and booking channel selected.
You must review the specific payment and cancellation conditions applicable to your booking before confirming it.
To cancel or amend your booking, you should follow the instructions in your booking confirmation or contact the hotel using the official contact details provided in your confirmation.
If there is a dispute about the date or time when a cancellation or amendment request was received, you may be required to prove that the request was received within the applicable cancellation period.
After accommodation or other services have been provided, refunds are not available except where required by applicable law or expressly provided in the applicable booking conditions.