{"id":11062,"date":"2024-02-26T12:31:12","date_gmt":"2024-02-26T10:31:12","guid":{"rendered":"https:\/\/www.atriumhotels.gr\/jobs\/cook-copy\/"},"modified":"2024-03-14T11:19:41","modified_gmt":"2024-03-14T09:19:41","slug":"guest-relations","status":"publish","type":"job","link":"https:\/\/www.atriumhotels.gr\/de\/jobs\/guest-relations\/","title":{"rendered":"G\u00e4stebetreuerin"},"content":{"rendered":"<p>Guest Relations Agents m\u00fcssen die Bed\u00fcrfnisse der G\u00e4ste in einer h\u00f6flichen, charmanten und professionellen, verkaufsorientierten Art und Weise unter Einhaltung der Unternehmensstandards und -verfahren erf\u00fcllen. Sie nehmen an allen Aktivit\u00e4ten des Front Office teil, wie z. B. der korrekten Abwicklung der t\u00e4glichen Transaktionen, der Beantwortung und Weiterleitung von Telefonanrufen, der Begleitung der G\u00e4ste zu ihren Zimmern und dem Zeigen aller Hoteleinrichtungen.<\/p>\n\n\n\n<p><strong>Hauptverantwortlichkeiten des Bewerbers:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verwaltung des effizienten Betriebs des B\u00fcros f\u00fcr G\u00e4stebetreuung unter Einbeziehung aller damit verbundenen Aufgaben und Verfahren<\/li>\n\n\n\n<li>Eingehen auf Sonderw\u00fcnsche der G\u00e4ste und Nachfassen, um sicherzustellen, dass ihre Bed\u00fcrfnisse erfolgreich erf\u00fcllt wurden<\/li>\n\n\n\n<li>Anh\u00f6ren und wirksames Ansprechen m\u00f6glicher Beschwerden<\/li>\n\n\n\n<li>Sicherstellen, dass die h\u00f6chsten Standards der G\u00e4stebetreuung eingehalten werden<\/li>\n\n\n\n<li>Jederzeit einen freundlichen, effizienten und zuvorkommenden Service bieten<\/li>\n\n\n\n<li>Bedienung der entsprechenden Telefonzentrale, des Callcenters und der Reservierungssoftware f\u00fcr alle T\u00e4tigkeiten im Zusammenhang mit dem Front Office<\/li>\n\n\n\n<li>Stets ausgezeichnetes pers\u00f6nliches Auftreten<\/li>\n<\/ul>\n\n\n\n<p><strong>Hauptqualifikationen des Bewerbers:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor-Abschluss oder gleichwertiger Abschluss in Gastgewerbe, Betriebswirtschaft oder einem verwandten Bereich.<\/li>\n\n\n\n<li>Ausgezeichnete Beherrschung der englischen Sprache. Die Kenntnis einer zweiten Fremdsprache (vorzugsweise Deutsch, Russisch, Franz\u00f6sisch, Italienisch oder Hebr\u00e4isch) w\u00e4re ein zus\u00e4tzlicher Vorteil.<\/li>\n\n\n\n<li>Mindestens 2 Jahre einschl\u00e4gige Erfahrung in einer 5-Sterne-Immobilie<\/li>\n\n\n\n<li>Kenntnisse der Hotelverwaltungssoftware (Protel) sind von Vorteil.<\/li>\n<\/ul>\n\n\n\n<p><strong>Die wichtigsten F\u00e4higkeiten und Werte des Bewerbers:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ausgezeichnete Kommunikations- und soziale Kompetenz<\/li>\n\n\n\n<li>Organisationstalent und Multitasking-F\u00e4higkeiten<\/li>\n\n\n\n<li>Professionalit\u00e4t \/ Verantwortung<\/li>\n\n\n\n<li>Kritisches Denken und Ergebnisorientierung<\/li>\n\n\n\n<li>F\u00fchrungsqualit\u00e4ten und Teamgeist<\/li>\n\n\n\n<li>Enthusiastische, freundliche und selbstmotivierte Pers\u00f6nlichkeit, die gerne lernt, sich weiterentwickelt und Teil eines wachsenden Teams sein m\u00f6chte<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":11083,"template":"","job_category":[167],"any_hotel":[20,21,22],"class_list":["post-11062","job","type-job","status-publish","has-post-thumbnail","hentry","job_category-front-office"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Guest Relations Agent - Atrium Hotels &amp; 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